LIECA · LEGAL
Effective: 28 August 2026 · Direct purchases processed by Stripe
We want the credit ledger to be auditable and fair. Technical failures, content refusals and cancellations release reserved credits automatically; they do not count as a completed photo.
For purchases made directly through Lieca’s Stripe checkout, contact support@liecamera.com within 7 days of purchase. If none of the credits from that order have been used or transferred, we will normally approve a refund to the original payment method and remove those credits. Local law may give you additional rights.
通过 Lieca 的 Stripe 收银台直接购买后，可在 7 日内联系 support@liecamera.com。若该订单到账额度均未使用或转移，我们通常会原路退款并扣除相应额度；所在地法律可能提供更多权利。
Credits used for completed AI generations are generally non-refundable because the requested digital service and upstream compute have already been delivered. If a result was produced but is merely not to your taste, it normally remains a completed generation. Repeated technical failures are reviewed using server job and ledger records.
已用于成功生成的额度通常不予退款，因为数字服务与上游计算已经交付。对结果主观不满意通常仍视为已完成生成；重复技术故障会根据服务端任务与账本记录核查。
Duplicate charges, paid orders that did not credit your account, or suspected unauthorised payments should be reported promptly with the purchase email, approximate time, currency and amount. Do not send card numbers or security codes. We will reconcile Stripe records and the immutable credit ledger. Approved refunds are issued only through the original payment provider.
如遇重复扣款、已付款但额度未到账，或怀疑未经授权的付款，请尽快提供购买邮箱、大致时间、币种和金额；不要发送银行卡号或安全码。我们会核对 Stripe 记录与不可变额度账本，获批退款只会通过原支付渠道退回。
Purchases made through Apple App Store or Google Play are subject to that store’s billing and refund process. We cannot directly reverse a store-controlled transaction, but support can help identify the relevant order.
通过 Apple App Store 或 Google Play 完成的购买适用相应商店的支付和退款流程；我们无法直接撤销由商店控制的交易，但可以协助定位订单。
We aim to acknowledge requests within 3 business days. Provider and bank settlement times vary; an approved refund may take additional business days to appear. Contact: support@liecamera.com.